Responsible Gaming

Gamble responsibly

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or method that can ensure a win. Previous results do not predict future results, and a losing run does not make a win more likely. Only gamble with money you can afford to lose after your essential living costs and other financial commitments have been covered.

Before you play at Ohmyspins Casino, decide how much time and money you are comfortable spending. Consider your personal circumstances, including your income, debts, household responsibilities and other commitments. Your gambling budget should be separate from money needed for rent, bills, food, education, savings or emergencies.

Practical steps for safer play

• Set a spending limit before you start and do not increase it while you are playing.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and do not use borrowed money or credit intended for other purposes.
• Never chase losses by increasing stakes or continuing to play for longer than planned.
• Avoid gambling when you are upset, stressed, tired, intoxicated or affected by medication.
• Do not gamble to escape personal problems, manage difficult emotions or recover money that has already been lost.
• Keep your gambling account private and do not allow another person to use it.
• Review your gambling activity regularly so that deposits, withdrawals, play time and results remain clear to you.
• Remember that taking a break is always an option, even if you have not reached a preset limit.
• Talk to someone you trust if you feel your gambling is becoming difficult to control.

A useful way to stay in control is to decide your limits while you are calm, rather than during a gambling session. Once a limit has been set, treat it as a personal boundary. Do not rely on a winning result, a special event or a desire to recover losses as a reason to change your plan.

Account controls and time-out options

Account controls can help you manage how you use an online gambling account. Available features may include deposit limits, loss or wagering limits, session reminders, reality checks, temporary time-outs and account closure or self-exclusion options. The features available to you, and the way they operate, may depend on the account, product and applicable requirements.

Setting a limit

A limit can help you decide in advance how much you are prepared to spend or how long you are prepared to play. Choose an amount and period that reflect your own budget. A limit is not a target and should not be treated as money that needs to be used. If a limit would cause financial stress, choose not to gamble and consider seeking support.

Taking a break

If you want to pause gambling, use an available time-out or break option, or stop using your account. A break may be useful if you are spending more time or money than planned, thinking about gambling frequently, or feeling that gambling is affecting your sleep, work, relationships or wellbeing. During a break, do not create another account or use someone else’s account to continue playing.

Self-exclusion and account closure

Self-exclusion is a stronger restriction intended for people who want to prevent themselves from gambling for a chosen period or indefinitely. If you decide that self-exclusion is appropriate, follow the available account process and provide any information required to put the restriction in place. Account closure may also be available, but closing an account is not necessarily the same as self-exclusion. If you are unsure which option is suitable, ask the support team about the available protections before continuing to play.

Do not attempt to bypass a time-out, limit, account closure or self-exclusion restriction. Do not open a new account or provide access to another person for this purpose. Restrictions should be treated as an important safety measure, not as an obstacle to work around. If you have excluded yourself and are finding it difficult to stop gambling, seek assistance from a qualified gambling support service.

Recognising gambling harm

Gambling harm can develop gradually and may affect finances, mental health, physical health, relationships, study, work and daily responsibilities. You do not need to wait for a serious crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and choose appropriate support.

Signs that gambling may be becoming a problem

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling again or increasing your stakes.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Hiding gambling activity, deposits, losses or account statements from other people.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Thinking about gambling during work, study, family time or other important activities.
• Using gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Missing work, study, appointments or household responsibilities because of gambling.
• Experiencing conflict with a partner, family member, friend or colleague because of gambling.
• Feeling guilt, shame, hopelessness or loss of control after gambling.
• Continuing to gamble despite financial, relationship, health or legal consequences.

One or more of these signs may indicate that it is time to stop and seek support. You can begin by telling a trusted person what you have noticed, taking a break from gambling and reviewing your account protection options. A qualified counsellor or gambling support service can help you make a plan without judgement.

Support for family and friends

Gambling harm can affect people close to the person who gambles. If you are concerned about a partner, family member or friend, choose a calm time to raise the subject. Focus on what you have observed and how it affects you, rather than making accusations. You cannot control another person’s gambling, but you can set boundaries around money, protect shared finances where appropriate and seek advice for yourself.

Do not provide money to help someone chase losses or cover gambling debts without first considering the wider impact. If there is financial abuse, threats, violence or an immediate safety concern, prioritise personal safety and contact an appropriate emergency or support service in your area.

Age, account safety and getting help

Online gambling is intended for adults who meet the applicable age and eligibility requirements. Minors must not create, access or use a gambling account. Parents and carers can reduce the risk of underage access by keeping devices secure, using suitable parental controls, protecting passwords and monitoring access to payment methods. Do not share your account credentials with anyone, including friends or family members.

If you believe that a minor has accessed an account, or that another person has used your account without permission, stop using the account and contact the support team through the available website channel. Keep your login details confidential and use a strong password that is not used for other services. These steps help protect your account, but they do not remove the need to gamble within your personal limits.

Where to seek assistance

If gambling is causing concern, help is available from gambling support services, health professionals, financial counsellors and mental health professionals in Australia. These services can provide confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling. You may also speak with a trusted family member, friend or support person.

If you feel at immediate risk of harming yourself or another person, or you are facing an urgent safety situation, seek immediate assistance from emergency services or a crisis service available in your area. Do not continue gambling while you are in crisis. Your safety is more important than any account balance or gambling result.

Our approach

Ohmyspins Casino provides responsible gaming information and may offer account tools designed to support informed play. Account activity may be reviewed where required by applicable rules, safety procedures or responsible gaming processes. Information and account controls are intended to support safer decisions, but no tool can replace personal judgement or professional assistance.

If you have questions about limits, time-outs, self-exclusion, account closure or other responsible gaming options, use the available support channel before placing another wager. Explain what you need clearly and ask for the restriction or information that best supports your decision. Gambling should remain optional, affordable and enjoyable. If it no longer meets those conditions, stop gambling and seek support.