Betting Rules

General betting rules

By placing a bet with Ohmyspins Casino, you confirm that you have read and accepted these rules and the other terms that apply to your account. These rules apply to all bets and wagers placed through the website, mobile website or any other approved service made available by us. Where a specific game, event, market or promotion has additional conditions, those conditions will also apply.

You must be legally permitted to use online gambling services in the place where you are located. Players in Australia are responsible for understanding and complying with the laws that apply in their state or territory. You must not use the service where online gambling is unlawful or restricted. We may take reasonable steps to verify your identity, age, location and eligibility before allowing you to place bets or withdraw funds.

Only one personal account may be used by each player unless we have expressly agreed otherwise. Your account must be registered in your own name and your account information must be accurate, current and complete. You must keep your login details confidential and must not allow another person to place bets using your account. You are responsible for activity carried out through your account until you notify us of suspected unauthorised access.

• You must meet the applicable minimum age requirement before using the service.
• You must not place bets on behalf of another person or allow another person to control your account.
• You must not use the service for unlawful activity, fraud, money laundering or any form of market manipulation.
• You must not attempt to interfere with the website, betting systems, game software or security controls.
• You must provide documents or information reasonably required for account, payment or safer gambling checks.
• All bets are subject to the rules shown at the time the bet is placed and any applicable account terms.

We may suspend, restrict or close an account where we reasonably suspect a breach of these rules, a breach of applicable law, fraudulent conduct, misuse of a promotion, technical interference or activity that may compromise the fairness or security of the service. Any review will be handled in accordance with our applicable terms and legal obligations.

Placing and accepting bets

How a bet is placed

A bet is placed when you select the relevant option, enter the stake and confirm the wager using the available betting controls. Before confirming, check the selection, stake, odds or other displayed terms carefully. You are responsible for ensuring that the details are correct. A bet may not be changed after confirmation unless the relevant product specifically allows a cancellation, edit or cash-out feature.

The amounts, odds, prize information and other details displayed on the betting screen are provided for your review before confirmation. Displayed odds or prices may change before a bet is accepted. The terms that apply to an accepted bet will be those confirmed in the relevant bet record, subject to correction of an obvious error or application of these rules.

Acceptance and rejected bets

A bet is not accepted until it has been recorded by our betting system and a confirmation or bet reference is displayed or otherwise made available. A request to place a bet may be refused, delayed, limited or rejected for operational, legal, security or risk-management reasons. We do not guarantee that every bet request will be accepted.

If a bet is accepted after a material delay, the applicable event, market or game may have changed. Where permitted by the relevant product rules, we may review the bet and take appropriate action if it was accepted because of a technical fault, an obvious pricing error, a system delay or other exceptional circumstance. If a bet is voided, the stake will generally be handled in accordance with the applicable product rules.

Bet records and account balance

You should review your bet history and account balance regularly. A bet reference, confirmation screen or entry in your account history is evidence of the recorded transaction, subject to correction where there is a clear technical or administrative error. If your account history does not match your understanding of a bet, keep the relevant information and raise the issue through the available support channel without delay.

You must have sufficient cleared funds or available betting credit before placing a wager. A bet will not be validly placed where the required stake cannot be taken from the available balance. Any reversal, duplicate transaction or incorrect credit may be corrected, and any related winnings may be adjusted in accordance with the applicable terms.

• Review every selection and stake before confirming a bet.
• Do not refresh, close or leave the betting screen while a transaction is being processed unless instructed to do so.
• Keep your confirmation or bet reference where it is available.
• Do not assume that a failed or interrupted screen means a bet was cancelled; check your account history.
• Contact support through the available service if a transaction appears duplicated, missing or incorrect.

Odds, outcomes and settlement

Odds and displayed information

Odds, prices, game information and event data are displayed to help you make an informed choice. They may be updated from time to time and may not always be available without interruption. You should check the final details shown at confirmation. Where an obvious error affects odds, prices, selections or other material information, the bet may be corrected or voided under these rules and the applicable product terms.

Determining the result

Bets are settled using the official result, result source or settlement method specified for the relevant market, game or product. The relevant rules may identify how postponed events, abandoned events, dead heats, ties, disputed results, player or team changes, overtime, extra time, penalties and other unusual circumstances are treated. If a specific rule is shown for the market, that rule takes priority over a general description on the website.

Unless the specific rules say otherwise, settlement may take account of the result officially recognised for the relevant event or game rather than a later change, appeal or correction. We may amend a settlement if an official result is corrected or if a technical, administrative or obvious pricing error is identified. Any amendment will be made in accordance with the applicable rules and legal requirements.

For event-based bets, the event must usually take place in the format and timeframe described in the relevant market rules. A change to the venue, scheduled time, participants, competition format or event conditions may affect whether a bet stands. If the market rules do not address the situation, we may determine the appropriate outcome using the stated purpose of the market, the available official information and fair, reasonable procedures.

Voided, cancelled and unsettled bets

A bet may be cancelled or declared void where the relevant event or game is not completed, the market cannot be settled fairly, the bet was accepted because of a technical problem, or the applicable rules require that outcome. A void bet is normally treated as if it had not been made, subject to the specific rules for combinations, linked selections or other bet types.

Some bets may remain unsettled for a period while results, identity checks, payment information or other required details are verified. Settlement timing can vary depending on the product, event, official result and any review that is required. We do not promise a particular settlement or withdrawal timeframe unless one is expressly stated in the applicable terms.

Technical interruptions and errors

Online services depend on internet connections, devices, payment providers, data feeds and other systems. We are not responsible for a communication failure, device issue or connection problem that prevents a bet from being completed or displayed correctly, except where responsibility cannot lawfully be excluded. If a system error affects a transaction or settlement, we may suspend the relevant market, investigate the issue and correct the outcome.

Responsible betting and resolving concerns

Bet within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Do not chase losses, borrow money to gamble or continue playing because you feel pressured to win. Take regular breaks and consider using any account controls or safer gambling tools that are available.

• Set spending and time limits before placing bets.
• Keep gambling separate from essential household expenses.
• Avoid gambling when upset, tired, affected by alcohol or experiencing financial stress.
• Talk to someone you trust if gambling is affecting your wellbeing, relationships or finances.
• Use account restrictions, time-outs or self-exclusion options where available.

If you believe you may be gambling more than is healthy for you, stop and seek independent support. Our Responsible Gambling information explains the safer gambling options available through the service. In an emergency or where you are at immediate risk, contact an appropriate emergency or health service in your location.

Questions and complaints

If you have a question about a bet, settlement, account transaction or the application of these rules, use the customer support option available on the website. Include your account information and bet reference where appropriate, but do not send unnecessary payment details or security credentials. We may ask for further information so that the matter can be reviewed accurately.

We will review concerns using the relevant account records, betting data, product rules and official information. Please allow reasonable time for a review, particularly where a result, identity check, payment issue or technical incident is involved. Our decision will be based on the applicable terms and rules, while preserving any rights you may have under Australian law.

These Betting Rules may be updated when our services, products, systems or legal obligations change. The version available when a bet is placed will generally apply to that bet, unless a later change is required by law or is necessary to correct an error. You should check this page regularly so that you remain familiar with the current rules.