Privacy Policy

Information we may collect

Ohmyspins Casino collects and uses information needed to provide an online casino service, support players, protect accounts and meet applicable legal and gambling requirements. The information handled will depend on how a player uses the website, the services requested and the checks that may be required. We aim to collect information that is relevant to the purposes described in this policy.

A casino website typically handles several categories of information. This may include information provided directly by a player, information created through use of the website and information received from service providers that help operate the service. Information may be collected when a player registers, completes verification, makes a transaction, contacts support, changes account settings or browses the website.

Account and identity information

• Name, date of birth, contact details, login information and other details used to create and maintain an account.
• Information about account preferences, communications, support requests and activity connected with the account.
• Identity and age verification information, which may include copies or details from identity documents where checks are required.
• Information needed to understand whether an account is being used by the correct person and whether account activity is legitimate.
• Information about responsible gaming settings, account restrictions or other choices made through the service.

Payments and transactions

We may handle payment and transaction records, including deposits, withdrawals, gaming activity, account balances and related payment references. Payment information may be processed by payment providers or other specialist services. Depending on the payment method, we may not receive or store all underlying card or banking details. We may still keep transaction records needed for account administration, reconciliation, fraud prevention, customer support and legal obligations.

Technical and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, device type, operating system, browser type, language settings, general location indicators, pages viewed, session information, referring pages and details about interactions with the website. This information helps keep the website working, understand performance, identify unusual activity and improve the player experience.

We may also receive information when a player contacts support, responds to a message, submits a form or otherwise communicates with us. Players should avoid sending unnecessary sensitive information in free-text messages or attachments. If information is provided by a third party, such as a payment, verification or security provider, it may be used for the relevant account, transaction or safety purpose.

How we use and share information

The main reasons for using personal information are to run the account and provide requested services. We may use information to register and administer accounts, process transactions, provide access to games and features, respond to questions and communicate important service messages.

• To verify identity, age and account details when checks are required.
• To carry out anti-fraud, anti-money-laundering, security and responsible service checks.
• To detect, prevent and investigate suspicious, unauthorised or potentially harmful activity.
• To process deposits, withdrawals, account adjustments and other transaction-related requests.
• To provide customer support, investigate complaints and keep a record of communications.
• To maintain, test, troubleshoot and improve the website, systems and services.
• To meet legal, regulatory, tax, accounting, court or other official requirements that apply to the service.
• To send service notices, account messages and other information needed to manage the player relationship.
• To send promotional or marketing communications where this is permitted and where the relevant choice or consent is required.

Information may be combined from different interactions with the website when this is reasonably necessary for one of these purposes. For example, account details, transaction records and device information may be considered together when protecting an account or reviewing unusual activity. Information will not be used for a new purpose that is incompatible with the reason it was collected unless there is a lawful basis or another permitted reason to do so.

Sharing information with service providers

We may share relevant information with organisations that help operate the casino service. These may include payment providers, identity and verification providers, technology and hosting providers, security and fraud prevention services, customer support tools, analytics providers and professional advisers. They should receive only the information needed for their role and are expected to handle it securely and according to their obligations.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected misuse, or to comply with a valid legal or official request. Information may be shared during the prevention or investigation of fraud, account takeover, payment misuse or other activity that could affect the security of the service. We do not disclose more information than is reasonably necessary for the relevant purpose where it is possible to limit the disclosure.

Marketing communications

Marketing messages may be sent using contact details associated with an account where permitted. Players can choose not to receive promotional communications by using an unsubscribe option in a marketing message or by contacting support@ohmyspinscasino.click. Important operational, security or account messages may still be sent because they are necessary to provide the service.

Cookies, security and retention

How cookies are used

Cookies are small text files or similar technologies placed on a device when a website is visited. Ohmyspins Casino may use cookies and related technologies to keep the website secure, remember choices, support login and account functions, understand how the website is used and improve its performance. Some cookies are necessary for core features, while others may support preferences, analytics or relevant communications.

Players can manage, restrict or delete cookies through the settings in their web browser. Browser controls may allow a player to block all cookies, accept cookies only from selected websites or receive a notice before a cookie is stored. If essential cookies are blocked or removed, some account or website functions may not work as intended. Cookie choices may need to be made again if a player changes browser, device or browser settings.

Keeping information secure

Reasonable technical, organisational and access controls may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Access to information should be limited to people and providers who need it for their work. Players are responsible for keeping account credentials private and should contact support promptly if they suspect that an account or device has been compromised.

No website, online account or electronic transfer can be guaranteed to be completely secure. Players should use a private and up-to-date device where possible, choose a strong password, avoid sharing login details and log out when using a shared device. We may take steps to limit access or suspend activity when security concerns are identified.

Storage and retention

Personal information may be stored in systems operated by the website or by service providers supporting the service. Depending on the provider and the service involved, information may be processed in Australia or another location. Appropriate arrangements and access controls are used where information is handled by third parties.

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, to operate the account, resolve disputes, maintain business records, protect the service or meet legal and gambling obligations. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.

When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use, subject to any continuing legal, security or record-keeping need. Different categories of information may be retained for different periods depending on their purpose and the obligations that apply.

Your privacy rights and requests

Players may have rights over personal information held about them. Depending on the circumstances and any applicable limits, a player may ask to access their information, correct information that is inaccurate or incomplete, request deletion of information, or withdraw consent previously given for marketing or another consent-based activity.

How to make a request

To exercise a privacy right or ask a question about personal information, contact support@ohmyspinscasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. A request may be made to access information, correct information, delete information or withdraw consent to marketing.

1. Access: ask for a copy of personal information held about you, subject to appropriate verification and any permitted exceptions.
2. Correction: identify information that is inaccurate, outdated or incomplete and provide the correct details where possible.
3. Deletion: ask for personal information to be removed where there is no continuing reason or legal requirement to keep it.
4. Withdraw consent: ask for consent to marketing communications or another consent-based use to be withdrawn. This will not affect processing that was already carried out lawfully before the withdrawal.

To protect accounts and personal information, we may need to verify the identity and authority of the person making a request. We may ask for further details before acting, particularly where a request involves account access, identity records or payment information. If information cannot be deleted because it must be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons, we will explain this in general terms where appropriate.

A request may be limited where fulfilling it would affect the rights of another person, expose confidential information, undermine security checks or conflict with an obligation to retain records. Where a request concerns marketing, an unsubscribe link or a request to support@ohmyspinscasino.click can be used. It may take a reasonable time for preferences to apply across all systems and messages.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or information-handling practices change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time. If an update is important, additional notice may be provided through the website or an account communication where appropriate.

If a player has questions about this policy, the information handled or the choices available, they can contact support@ohmyspinscasino.click. Players should provide only the information needed to identify the request and should not include unnecessary passwords, full payment details or other sensitive information in a message.